Refund and Cancellation Policy

Where a client has made an advance payment but Numtrex has not commenced the agreed service, the client may request cancellation and a full refund of the professional fee paid for that service.

Any non-refundable third-party or government charges already incurred at the client's request may be deducted.

Where Numtrex has commenced work before receiving a cancellation request, any refund will be determined having regard to work already completed, professional time incurred, resources allocated, commitments made to third parties, the stage of completion and the applicable Engagement Letter.

Numtrex may issue a partial refund reflecting the unperformed portion of the service or determine that no refund is due where the work performed, resources committed or circumstances reasonably justify this, subject always to applicable law. The client remains responsible for fees attributable to services already performed.

Professional fees are generally non-refundable once the agreed service has been fully performed or the agreed deliverable has been completed and provided to the client, except where a refund or other remedy is required under applicable law.

A client's change of mind after completion of the service does not ordinarily entitle the client to a refund.

Government charges, authority fees, bank charges, payment-processing costs and other third-party fees are non-refundable once paid or irreversibly committed to the relevant authority or third party, except where that authority or third party refunds the amount.

If Numtrex is unable to provide an agreed and prepaid service, the client will be entitled to a refund of the professional fee relating to the unperformed portion of that service, subject to any lawful deductions and amounts already earned for completed work.

For recurring engagements, cancellation is generally subject to 30 days' written notice, unless a different notice period is specified in the applicable Engagement Letter. Services already provided and fees accrued before the effective termination date remain payable and non-refundable except as required by law.

Refund requests should be submitted in writing to admin@numtrex.com and should include sufficient information to identify the client, invoice, payment and reason for requesting the refund. Numtrex may request additional information reasonably necessary to assess the request.

Once a refund has been approved, Numtrex will normally process it within 7-14 business days. The time required for the refunded amount to appear in the client's account may depend on the bank, card issuer or payment-service provider and is outside Numtrex's direct control. Where reasonably practicable, refunds will be made through the original payment method.

Nothing in this Refund & Cancellation Policy limits any mandatory rights or remedies available to a client under applicable UAE law.